Genesys Cloud is a powerful, all-in-one platform that helps businesses handle customer interactions easily whether it’s voice, chat, or email. In this course, you’ll get hands-on with everything from CC administration, ACD tools, and supervisor controls to roles, permissions, and Architect scripting. You’ll also learn outbound dialling, quality monitoring, workforce management, CX Collaborate and Communicate features, reporting, analytics, and troubleshooting. It’s a complete guide to mastering the Genesys Cloud CX experience.